Professional Experience
15+ years in product management, AI strategy, and digital transformation.
SCOTT TURNER
SENIOR PRODUCT MANAGER | AI & GENAI PRODUCT STRATEGY
Expert in driving AI and Generative AI product strategies for B2B SaaS, optimizing enterprise operations, and leading digital transformation initiatives. Known for having an agile mindset and thriving on collaboration to increase an organization’s workflow capacity by 50%. Cross-team advocate with excellence in stakeholder management, delivering 500% growth in the customer base and 60% gross margins. Skilled at synthesizing product vision and roadmap, translating business jargon into plain language, and technical jargon into simple, well-defined language.
💼 Professional Experience
Over 15 years of progressive experience in product management and AI-driven solutions
Product Manager – Conversational AI Frontier Airlines July 2025 – Present
Leading Conversational AI initiatives within Customer Care, transforming traditional support experiences through state-of-the-art AI and automation. Scaling intelligent chat and voice interactions that improve self-service, reduce friction, and enhance customer satisfaction.
- Define and execute the roadmap for Generative AI-driven chatbot and IVR solutions, integrating cutting-edge technologies to support scalable, real-time automation
- Partner cross-functionally with internal teams (Customer Care, IT, Networking), external vendors, and offshore BPOs to align strategy, delivery, and operational readiness
- Manage the full platform lifecycle -from user testing and optimization to voice/telephony rollout -ensuring continuous performance improvement through data and analytics
- Champion innovation by evaluating emerging AI tools, refining interaction flows, and leveraging insights to drive measurable CX and efficiency outcomes
AI Founder & AI Product Management Consultant TurnerNet November 2022 – Present
Developing AI-driven product strategies and enterprise adoption frameworks leveraging Vercel AI SDK, OpenAI, Anthropic, and xAI models to enhance automation and decision-making.
- Designing GenAI feasibility assessments to evaluate AI integration potential while ensuring alignment with business transformation and ethical AI principles
- Preparing for public launch by refining AI-powered solutions, optimizing MLOps deployment strategies, and pursuing CEET certification to reinforce expertise in responsible AI innovation
Senior Product Manager Honeywell Intelligrated December 2014 – October 2022
Owned the $1.5M product strategy for IRIS CMMS integrations across 100+ Fortune 500 companies, including articulating roadmap tradeoffs, developing requirements design, and supporting key product launches.
- 500% growth in customer base by expanding SaaS implementations from 23 to 120 locations across major clients
- 40-60% gross margins by integrating MRO with AI-driven predictive analytics leveraging Honeywell Forge, IoT sensors, and machine learning
- 35% revenue growth and 25% customer satisfaction increase through data-driven productivity initiatives
- 85% reduction in response time through technical support ticketing system automation
- 50% process efficiency improvement with AR mobile app development
Regional Contract Maintenance Manager Honeywell Intelligrated May 2013 – December 2014
Managed MRO contracts and SLA fulfillment with 40 supervisors and technicians for major national clients including Home Depot, Bed Bath & Beyond, and Coca-Cola.
- 98%+ uptime and ~100% inventory accuracy through SOP development
- 15% improvement in service delivery speed via enhanced technical training
- 50% reduction in turnover through improved communication and rewards system
- 90%+ CSAT scores by proactive customer engagement
Project Coordinator Honeywell Intelligrated September 2011 – May 2013
Technical SME for Automated Conveyor and Sortation Systems, leading SOP development and CMMS implementation. Managed ~10 traveling engineers.
- 20% reduction in opex costs through staffing calculator development
- 30% reduction in safety incidents through standardized safety SOPs
- Enhanced system reliability with advanced diagnostic tools
Site Support Supervisor Honeywell Intelligrated November 2009 – September 2011
Championed five technicians maintaining automated conveyor system for Home Depot’s RDC Distribution Center. Primary liaison between Honeywell and client.
- Managed $1M spare parts inventory and CMMS administration
- Led commissioning and troubleshooting for AS/RS and palletizers
- Programmed and diagnosed PLCs, AC drives, and servo controllers
- Built strong client relationships earning reputation as trusted advisor
🎓 Education & Certifications
Academic background and professional qualifications
- Member National Technical Honor Society
- Dean’s List Highest Honors
- Member National Technical Honor Society
- Dean’s List Highest Honors
Professional certification in Agile and Scrum methodologies for product ownership.
Professional certification program focused on product management methodologies.
Cross-industry credential demonstrating expertise in ethical frameworks for AI and data-driven technologies, including bias mitigation, risk assessment, and ethical governance.
Data Exploration and Data Visualization professional training.
📚 Professional Development Timeline
💻 AI & Technical Skills
Comprehensive skill set spanning AI, product management, and technical proficiencies
Product Strategy
AI & Machine Learning
Technical Skills
Analytics & Visualization
Professional Competencies
🏆 Measurable Impact
Quantifiable achievements demonstrating business impact across product strategy, innovation, and leadership
500% Customer Base Growth
500%Expanded SaaS implementations from 23 to 120 locations across major clients including Walmart, Coca-Cola, TJX, Home Depot, and Harbor Freight.
Growth60% Gross Margins
60%Industry-leading margins by integrating MRO with AI-driven predictive analytics leveraging Honeywell Forge, IoT sensors, and machine learning.
Financial35% Revenue Growth
35%Led data-driven productivity initiatives resulting in significant revenue increases and 25% boost in customer satisfaction.
Revenue85% Response Time Reduction
85%Engineered custom technical support ticketing system using Microsoft Power Automate, SharePoint, and Power Apps.
Efficiency50% Process Efficiency
50%Developed AR mobile app for hands-free maintenance using Google Glass, revolutionizing maintenance operations.
Innovation30% Manual Labor Reduction
30%Developed APIs integrating IRIS with Oracle EBS and Honeywell IoT, streamlining operations.
Automation50% Turnover Reduction
50%Implemented comprehensive communication plan, engagement meetings, and rewards system for technician teams.
Leadership98%+ System Uptime
98%+Developed SOPs optimizing team scheduling, safety protocols, and inventory management across enterprise clients.
Operations90%+ Customer Satisfaction
90%+Implemented proactive customer engagement strategy for Fortune 500 clients including Home Depot and Coca-Cola.
Client Success$1.5M Product Strategy
$1.5MOwned IRIS CMMS integrations across 100+ Fortune 500 companies, leading end-to-end product lifecycle and strategic partnerships.
StrategyDiscover What My Colleagues Have to Say
“Exemplary Customer Service and Mentorship” – Kelly Wasilewski
Working for Scott Turner for 3.5 years was a milestone in my professional career. His devotion to Customer Service is second-to-none, and I will forever hear his “Sense of Urgency” message when responding to any and all issues. He always tried putting himself in the situation of our customer, and expressed great empathy from his vast amount of experience in the field that we now support. Scott is an excellent communicator, always asking thoughtful questions about how to improve the organization. Some people ask questions they already know the answer to as a means of self-fulfillment, but Scott asked questions to get me to think bigger, or smaller, as the situation directed. Rather than provide a one-time answer to get me out the door, he always took time to help me train myself, and to ensure I was better prepared for the next situation. And the man is tireless! I cannot count how many times I worked with Scott after-hours to resolve an issue, or discuss an idea. And the 2am emails I would wake up to the next morning. He is just dedicated, plain and simple. On top of all of his professional attributes, he is a really great guy. And I loved working for Scott. You are missed, Brother!
Kelly Wasilewski – Lead Tech Support Specialist at Honeywell
“Valuable Industry Experience and CMMS Expertise” – Michael Burgner
I had the privilege to work with Scott Turner at Honeywell/Intelligrated for the last 8 years. I have been in the industry for 44 years and have never been supported by A CMMS like the one created by Scott. He worked his way from a Site Supervisor up through the ranks to manage our CMMS group. His frontline experience and his desire to bring value to his Customer makes him a great asset.
Michael Burgner – National Sales Executive at Concentric
“Innovative Problem Solver and Business Leader” – Mark Halstead
I had the privilege to manage Scott Turner at Honeywell/Intelligrated. I have been in the industry for 30+ years and have never been supported by A CMMS manager like Scott. He is innovative, dedicated and highly intelligent. I challenged Scott with multiple issues and problems that required a solution to enable the business to both grow and ensure standardization across multiple platforms. Scott solved all the challenges and brought innovative business improvements to the table. I highly recommend Scott to any company who is looking for a professional manager who can take on and solve demanding issues. If you require a recommendation for Scott, please do not hesitate to reach out to me directly.
Mark Halstead MBA, MBOM USN(Ret) – Area Manager at Schneider Electric
“Professional Management and Problem Solving Skills” – Brad Wallace
Scott Was A Great Manager To Work With For The 3.5 Years I Was With Honeywell. He Was One Of The Few That Stood Out As A True Professional. Scott Has Great Skill At Solving Problems, Always Delivered Proper Solution. I’ll Never Forget Mr. Turner.
Brad Wallace – CMMS Administrator at Cushman & Wakefield