Resume - TurnerNet

Scott M. Turner

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Seasoned and accomplished Software Product Manager with over 15 years of experience in the industry bringing a unique blend of technical expertise, strategic thinking, and leadership to the table. Extensive background in product roadmap development, market research, data analysis, and technical support allowing for maximized opportunity identification for revenue growth, maximizing value for customers, and driving product innovation. Skills in CMMS Asset Management, Change Readiness, Site Reliability Engineering, and Service-Level Agreements (SLA) have been honed through years of experience leading teams and managing projects, resulting in successful and efficient product launches. Passionate advocate of customer success and utilization of data-driven incites to deliver business goals. Results-driven and strategic thinker, committed to customer success for organizations I work with.

Innovative problem-solver delivers creative solutions
Advanced technical knowledge & experience in products
Exceptional strategic thinker develops & executes visions
Predicts & adapts to market trends & customer needs
Strong analytical skills for thorough research

Skilled at allocating/managing resources for success
Identifies & capitalizes on revenue opportunities
Strategic visionary with long-term goals & success
Expert at creating product roadmaps for success
Excellent communication skills for complex info

Career Progression

Senior Product Development Manager
Honeywell | Dec 2014 – Oct 2022

December 1, 2014

Oversaw a 500% growth in customer portfolio, managing both internal contract maintenance and external customers using IRIS CMMS
Led CMMS department, managing 50+ projects with GM% of ~40-60%, including financial forecasting, P&L, and AOP planning
Managed CMMS solutions for 100+ large locations, supporting Fortune 500 companies like Home Depot, Michaels, and TJX
Developed product roadmap and value proposition, leading cross-functional teams in product development, implementation, and support
Spearheaded implementation of Tableau Analytics and SharePoint for enhanced collaboration and documentation
Integrated Oracle to IRIS and Honeywell Forge IOT platform for seamless data connectivity and streamlined operations
Pioneered development of API tools for data automation, enabling efficient integration between Oracle ERP and IRIS CMMS systems
Established collaborative work environment and promoted teamwork among cross-functional teams, acting as an SME for product development
Designed and implemented Management Operating System (MOS) for better project oversight and organizational efficiency
Fostered innovation by driving adoption of new technologies and solutions to improve products and processes, resulting in better client outcomes
Led a diverse team of 15, including supervisors, developers, specialists, and administrators
Cultivated strong customer relationships, positioning yourself as a “trusted advisor,” and ensuring high levels of client satisfaction

Regional Contract Maintenance Manager
Honeywell | May 2013 – Dec 2014

April 1, 2013

Managed contract SLA for major clients like Home Depot, Bed Bath & Beyond, and Coke, maintaining high levels of customer satisfaction
Developed and implemented innovative startup procedures and maintenance best practices to optimize performance and reduce downtime
Mentored and led team of ~40 supervisors and technicians, fostering an atmosphere of teamwork and effective communication
Implemented CMMS for all new contract sites, serving as technical training SME overseeing successful onboarding of team members
Established strong relationships with clients, acting as “trusted advisor” by providing tailored solutions and ensuring ongoing satisfaction
Pursued innovation continuously, leveraging new technologies to drive better solutions and optimize maintenance processes for clients

Project Coordinator
Honeywell | Sep 2011 – May 2013

September 1, 2011

Implemented CMMS for new contract sites and provided technical support and training
Standardized tools inventory for technicians across ~25 locations
Created automated processes for parts replenishment and direct issue ordering
Managed and collaborated with a team of 90 supervisors and technicians to improve operational efficiency and quality
Cultivated client relationships, focusing on customer satisfaction, and building trust as a reliable and knowledgeable resource
Emphasized innovation and adoption of new technologies, striving for continuous improvement and more efficient maintenance solutions

Site Support Supervisor
Honeywell | Nov 2009 – Sep 2011

November 1, 2009

Managed Maintenance Contract for Home Depot RDC Distribution Center
Supervised team of technicians supporting conveyor sortation automation system
Oversaw ~$1M spare parts inventory and provided tech support for other contract maintenance teams
Supervised and coached team of 5 technicians, fostering teamwork and continuous improvement in system maintenance and troubleshooting
Developed strong customer relationships, ensuring satisfaction, and positioning yourself as “trusted advisor” for long-term partnership
Championed use of innovative technologies and solutions, continually enhancing maintenance processes and system performance

Customer Service Engineer
Honeywell | Mar 2007 – Nov 2009

March 1, 2007

Serviced and troubleshooted Automated Storage and Retrieval Systems (AS/RS), palletizers, and conveyor systems
Conducted preventive maintenance of electrical and mechanical systems
Programmed and diagnosed PLCs and AC drives, motor controllers, and servo drives
Collaborated with team of engineers and technicians, promoting teamwork and efficient problem-solving and maintenance of complex systems
Cultivated trust with clients by providing exceptional service and establishing yourself as “trusted advisor” in system maintenance and diagnostics
Embraced and promoted innovative technologies and solutions, contributing to better system performance and maintenance outcomes

Academic Qualifications

Bachelor of Science, Electronics and Communications Engineering Technology

ITT Technical Institute, Earth City, Missouri

Member National Technical Honor Society
Dean's List Highest Honors

Associate of Applied Science, Computer and Electronics Engineering Technology

ITT Technical Institute, Earth City, Missouri

Member National Technical Honor Society
Dean's List Highest Honors

Certified, CMMS Systems Administrator

Accruent / Maintenance Connection

Tableau Visual Analytics

Data Exploration / Data Visualization
Tableau Classroom Training

Professional Development

Discover What My Colleagues Have to Say

"Exemplary Customer Service and Mentorship" – "His devotion to Customer Service is second-to-none..."

Working for Scott Turner for 3.5 years was a milestone in my professional career. His devotion to Customer Service is second-to-none, and I will forever hear his “Sense of Urgency” message when responding to any and all issues. He always tried putting himself in the situation of our customer, and expressed great empathy from his vast amount of experience in the field that we now support. Scott is an excellent communicator, always asking thoughtful questions about how to improve the organization. Some people ask questions they already know the answer to as a means of self-fulfillment, but Scott asked questions to get me to think bigger, or smaller, as the situation directed. Rather than provide a one-time answer to get me out the door, he always took time to help me train myself, and to ensure I was better prepared for the next situation. And the man is tireless! I cannot count how many times I worked with Scott after-hours to resolve an issue, or discuss an idea. And the 2am emails I would wake up to the next morning. He is just dedicated, plain and simple. On top of all of his professional attributes, he is a really great guy. And I loved working for Scott. You are missed, Brother!

Kelly Wasilewski- Lead Tech Support Specialist at Honeywell

"Valuable Industry Experience and CMMS Expertise" – "I have never been supported by a CMMS like the one created by Scott..."

I had the privilege to work with Scott Turner at Honeywell/Intelligrated for the last 8 years. I have been in the industry for 44 years and have never been supported by A CMMS like the one created by Scott. He worked his way from a Site Supervisor up through the ranks to manage our CMMS group. His frontline experience and his desire to bring value to his Customer makes him a great asset.

Michael Burgner- National Sales Executive at Concentric

"Innovative Problem Solver and Business Leader" – "Scott solved all the challenges and brought innovative business improvements..."

I had the privilege to manage Scott Turner at Honeywell/Intelligrated. I have been in the industry for 30+ years and have never been supported by A CMMS manager like Scott. He is innovative, dedicated and highly intelligent. I challenged Scott with multiple issues and problems that required a solution to enable the business to both grow and ensure standardization across multiple platforms. Scott solved all the challenges and brought innovative business improvements to the table. I highly recommend Scot to any company who is looking for a professional manger who can take on and solve demanding issues. If you require a recommendation for Scott, please do not hesitate to reach out to me directly.

Mark Halstead MBA, MBOM USN(Ret)- Area Manager at Schneider Electric

"Professional Management and Problem Solving Skills" – "Scott has great skill at solving problems, always delivered the proper solution..."

Scott Was A Great Manager To Work With For The 3.5 Years I Was With Honeywell. He Was One Of The Few That Stood Out As A True Professional. Scott Has Great Skill At Solving Problems, Always Delivered Proper Solution.
I’ll Never Forget Mr. Turner.

Brad Wallace- CMMS Administrator at Cushman & Wakefield